For modern meeting rooms and collaboration solutions to function seamlessly, reliable operation and proactive support are required. Core AV offers customized operational services that ensure the technology is always up to date, functional, and ready for use. Whether you want full outsourcing of operation and maintenance or just extra support for critical installations, we have a solution that fits your needs.
Flexible agreements tailored to your organization
We offer scalable operational services, allowing you to choose how much of the operation you want to delegate to us. Our service and support agreements provide predictable costs and security that the systems are functioning optimally.
Standard SLA includes a service portal, prioritized response times, and warranty management, while extended agreements offer faster response time for VIP rooms and critical installations. We can also provide periodic maintenance visits with firmware updates and status reports, as well as proactive remote support for monitoring, troubleshooting, and updates.
Full control with advanced monitoring and automated operation
Using Crestron Fusion and Crestron XiO Cloud, we can monitor, manage, and optimize all AV systems in real time. These platforms provide full control over room booking, lighting, climate, blinds, and energy consumption, while collecting valuable usage data for better resource utilization.
With Crestron Fusion, you can integrate various systems into one intelligent platform, ensuring stable operation and a seamless user experience. Crestron XiO Cloud takes this a step further with IoT-based management, allowing for automated device rollout, remote monitoring, and efficient troubleshooting.
Support where you need it – when you need it
Our operational services also include physical presence, either through callouts when needed or a dedicated technician on-site at agreed times. With a dedicated hour bank for support and consulting, we can ensure that your systems are always functioning optimally.
With Core AV on your team, you gain security, stability, and scalable operational services that keep your collaboration solutions in top shape – every single day.
